Frequently Asked Questions (FAQ)

Orders

1. How do I place an order? Placing an order with Louche is easy. Choose your desired products, add them to your shopping cart and follow the steps to checkout.

2. Can I change or cancel my order? Yes, you can change or cancel your order as long as it has not been shipped. Please contact our customer service as soon as possible at info@loucheperfume.com 

3. Can I track my order? Yes, once your order has shipped, you will receive a tracking number via email that will allow you to track your package.

Shipping

1. What are the shipping costs? For standard shipping within the Netherlands, shipping costs are €5.99. Orders above €34,99 will be shipped for free. 

2. How long does delivery take? Orders placed before 4 p.m. will be shipped the same day. Within the Netherlands, delivery usually takes 1 business day.

3. Does Louche ship internationally? Yes, we also ship to several countries within Europe. Delivery times and shipping costs vary by destination. Please contact us for more information.

Returns and Exchanges

1. What is your return policy? You may return unused and undamaged products within 14 days of receipt. Shipping costs for returns are the customer's responsibility unless the product arrived defective or damaged.

2. How can I return an item? Contact our customer service team at info@loucheperfume.com to register your return. Pack the product in its original packaging and send it to our return address.

3. Can I exchange an item? Yes, follow the same steps as for a return and place a new order for the desired item on our website.

Payments

1. What payment methods do you accept? We accept payments via iDEAL, credit card (Visa, MasterCard, American Express), PayPal and bank transfer.

2. Is my payment secure? Yes, we use secure payment systems to ensure that your information is processed securely.

Perfume

1. Are the perfumes in the collection authentic? Our perfumes are inspired by existing brands and carefully curated to match the quality and experience of these fragrances. Although we do not collaborate with the brands themselves, we guarantee that our perfumes are high-quality and unique interpretations of popular fragrances.

2. Does Louche also provide perfume advice? Yes, our perfume experts are ready to help you discover scents that suit you! You can always send an email to info@loucheperfume.com. Tell us what your favorite scent is and our experts will help guide you to the best fitting scent.

3. How long does perfume from Louche last? At Louche Perfumes, we use 25-30% high-quality perfume oils to ensure that our fragrances are both safe and impressively effective. These carefully crafted formulas guarantee that our women's and men's perfumes will linger throughout the day. If you are looking for a long-lasting, high-quality perfume that is affordable, you have come to the right place with Louche. Our collections offer the same luxury and durability as expensive designer brands, but without the high price tag.

4. Why is Louche so affordable? Perfume is a way to bring memories and emotions to life. At Louche, we believe this experience should be accessible to everyone. That's why we are committed to making luxury fragrances affordable. By eliminating retail warehouses and expensive celebrity marketing, we can offer our fragrances for up to 90% less. This allows you to enjoy luxury perfumes without the high price tag.

Contact

1. How can I contact customer service? You can reach us via email at info@loucheperfume.com. Our team is ready to assist you.

Do you have a question that is not answered here? If so, please feel free to contact us. We are always ready to help!